May’s Development Ltd. is committed to protecting ourcustomer's privacy. Please take the time to review this notice which explainswhat information we collect about you, how we use it, and your rights. May’s DevelopmentLtd. is the operator of hellobear.com.hk ("May’s ", "we",or "us", "site").
1.1 Our goal is tomake your shopping experience safe, convenient and worry-free. We ensure thatdata is encrypted when leaving the site. This process involves the convertingof information or data into a code to prevent unauthorised access.
1.2 Your personalinformation is protected in transit by a Secure Socket Layer (SSL) which fullyencrypts and protects all of your personal data (name, address, credit cardnumber) from being read by anyone over the Internet. This secure method ensuresthe protection of all credit and debit card transactions.
1.3 Your personaldata is kept confidential and we do not make email addresses available to thirdparties other than for our business operation needs. We have certain ThirdParty Service Providers who perform important business functions on our behalf,such as: processing credit card transactions, fulfilling orders and deliveringpackages. They have access to personal data needed to carry out theirfunctions, but they may not use it for other purposes.
2. Collection and Usage of Data
2.1 When visitingour websites, our web servers temporarily record technical details of thedevice used to access our websites, such as the browser type used, theoperating system installed and device settings. In addition, we record your IPaddress and, if you have accessed our websites from a device such as a mobiletelephone, the Unique Device Identifier of your device. Further, our Web servercollects certain data that is automatically transmitted by your Web browser.
This data includes:
The name of your Internet service provider
The address of the website from which you have visited oursite
The sub-pages of mays.com.hk
The date and length of your visit
2.2 When you make apurchase, we record your billing and shipping address for transactionalpurposes. However, we do not store your credit card or other payment details.
2.3 When yousubscribe to our eNewsletter, we collect your name, contact details, and gendershould you wish to provide such information.
2.4 When youregister for an account, we record the information you provide us, such as yourorder history, brand preferences, product reviews, and any other details whichyou add to your profile.
2.5 When you submitanything through our Enquiry Form, we store your contact details for thepurposes of following up and answering your questions.
2.6 When you contactour CS Team, we may record the details of the interaction in order to traceyour inquiry and better serve your needs.
2.7 You must be over16 years of age to register for a personal account, subscribe to our emails,and/or place an order with May’s. This site is not intended for children and wedo not knowingly collect personal data from children under 16.
3. Purpose for which we use your data:
3.1 We use your datato enable you to visit our websites and to create anonymous usage statisticsbased on the automatically transmitted data (see section 2.1), which enable usto track the use of our websites and to tailor them to your needs. In addition,we process personal data for all of the following reasons:
To fulfill your order and maintain your online account.
To process orders or bookings and to tailor our services toyour wishes.
To manage and respond to any queries or complaints to ourcustomer service team.
To personalise the site to you and show you content we thinkyou will be most interested in, based on your account information, yourpurchase history and your browsing activity.
To improve and maintain the site, and monitor its usage.
For market research, e.g. we may contact you for feedbackabout our products.
To send you marketing messages and show you targetedadvertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and wherenecessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
Where required, we may also use your personal data in orderto enforce our third party rights.
3.2 We rely on thefollowing legal basis, under data protection law, to process your personaldata:
Because the processing is necessary to perform a contractwith you, or take steps prior to entering into a contract with you (e.g. whereyou have made a purchase with us, we use your personal data to process thepayment and fulfill your order).
Because we have obtained your consent (e.g. where youcontact us with a query, where you add optional information to your accountprofile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerceprovider to maintain and promote our services. We are always seeking tounderstand more about our customers in order to offer the best products andcustomer experience. We use information about you to tailor your view of theSite, to make it more interesting and relevant in respect of the products andoffers on view.
4. Disclosure of Data to Third Parties
We transmit personal data collected in connection with thehandling of orders to service providers who help us process your orders. Inparticular, this pertains to providers of credit card billing services, insofaras it is necessary to transmit the data for the purpose of payment processing.
We also disclose personal data under the followingcircumstances:
With other companies as necessary for the operation of oursite.
With our suppliers and service providers working for us,such as payment processors and delivery/logistics companies.
With our professional and legal advisors.
With third parties engaged in fraud prevention anddetection.
With law enforcement or other governmental authorities, e.g.to report a fraud or in response to a lawful request.
Otherwise where we have your consent or are otherwiselegally permitted to do so.
5.1 Cookies aresmall and often encrypted files that are stored in your browser directory.Cookies make it possible to identify you as a specific customer and to storeyour personal preferences when using our website and your technicalinformation. The main benefit for you is that you do not have to enter theinformation contained in the cookies every time you visit our website. Cookiesdo not necessarily contain or reveal personal information. If, however, youenter personal information on our website, this may be associated with the datastored in the cookies. Operators of other websites have no access to thesefiles.
5.2 We use GoogleAnalytics on our websites. This is a web analysis service offered by GoogleInc. that enables the collection of detailed statistics on website traffic andits sources. We use Google Analytics solely for statistical purposes, such asin order to track how many users have clicked on a particular item of productinformation. Google Analytics is based on cookies and records information aboutyour use of our websites including your IP address. To prevent users from beingidentified by their IP addresses, we use a specialized code to ensure that yourIP address is recorded solely in a truncated (and therefore anonymous) form. Itis no longer possible to identify individual users with this truncated IPaddress. The information recorded by Google Analytics is transmitted to GoogleInc. based in the United States. Google is self-certified under the PrivacyShield to provide an adequate protection of your personal data under EU law.You can prevent that data from being collected and transferred to Google Inc.by downloading and installing the plug-in available at the following link:tools.google.com/dlpage/gaoptout.
6. Storage and Retention of Data
We will keep your personal data for as long as we need itfor the purposes set out above, and so this period will vary depending on yourinteractions with us. For example, if you have made a purchase with us, we willkeep a record of your purchase for the period necessary for invoicing, tax andwarranty purposes. We may also keep a record of correspondence with you (forexample if you have made a complaint about a product) for as long as isnecessary to protect us from a legal claim. Where we no longer have a need tokeep your information, we will delete it. Please note that when you unsubscribefrom our marketing communications, we will keep a record of your email addressto ensure we do not send you marketing emails in the future.
7. Your Rights
7.1 You have thefollowing rights regarding to your personal information:
to access your information and to receive information aboutits use
to have your information corrected and/or completed
to have your information deleted
to restrict the use of your information
to receive your information in a portable format
to object to the use of your information
to withdraw your consent to the use of your information,where consent is the legal basis of the processing e.g. subscription of ourmarketing emails
If you wish to exercise your rights or if you have anyquestions about the data we hold about you or the use thereof, you can contactus at any time via email@example.com .Please note that such personal informationmay be needed to make a purchase or to take advantage of promotions on ourwebsite.
7.2 If you wish tohave your data deleted, it will be erased immediately from our system unless weare obliged to continue storing it to comply with statutory retention periods.Under such circumstances, we will ensure that your data is prevented from beingused for other purposes. We may take reasonable steps to verify your identitybefore granting access or permitting corrections to and/or deletion of yourpersonal data.
7.3 For thesubscription and receiving of marketing emails, we follow the opt in/opt outpolicy. If you wish to opt out of receiving emails from us, please click theunsubscribe link included in every message. Please note we may still contactyou with service messages from time to time (e.g. order and deliveryconfirmations, and information about your legal rights).
7.4 We will complywith any requests to exercise your rights in accordance with applicable law.Please be aware, however, that there are a number of limitations to theserights, and there may be circumstances where we are not able to comply withyour request. We would like the chance to resolve any complaints you have butyou are also entitled to contact your local supervisory authority for dataprotection.
8. Links to Other Websites
Our websites contain links to websites that are operated bythird-party providers. This Privacy Notice does not apply to the collection,processing and use of personal data by such third parties. Please note that weare unable to accept any responsibility for the content of third-party websitesor for their compliance with data protection requirements. We thereforerecommend that you consult their data protection guidelines.
10. Contact Details
If you have any further questions about the privacy andsecurity of your information, or would like to update or remove your detailsthen please contact us.
Room E, 11/F, Mai Gar Industrial Building, 146 Wai Yip St,Kwun Tong, Hong Kong
Tel: (852) 2369 8789